StencilStudio Support

If you need help with StencilStudio, email us directly. This page is the public support contact for the app.

We can help with product issues, billing questions, credit problems, account deletion, privacy requests, and bug reports. We usually reply as soon as reasonably possible.

Support

support@craftuplearn.com

Use this for app issues, generation failures, billing and subscription questions, credit or top-up issues, restore purchase help, bug reports, and general feedback.

Privacy

privacy@craftuplearn.com

Use this for account deletion issues, data-access requests, correction requests, or other privacy questions that need a direct review.

What you can contact us about

  • App issues, crashes, failed generations, or export problems
  • Billing, subscription, renewal, cancellation, or restore questions
  • Credit balances, top-up packs, or unexpected credit deductions
  • Account deletion, privacy requests, or data-access requests
  • Bug reports, including screenshots and steps to reproduce
  • General feedback from artists, apprentices, and studios

Helpful details

When you report a problem, it helps to include your device model, iOS version, app version, and a short description of what happened. Screenshots are useful if you have them.

If the issue is about billing or credits, include the purchase type and the date of the problem if you can.

Policies

The public legal pages for StencilStudio are available here:

Privacy PolicyTerms of ServiceOpen Support Form

You can use the form if that is easier, but you do not need to use it to reach us.

Support email: support@craftuplearn.com

Privacy email: privacy@craftuplearn.com